Refund Policy – instrumenstyle

At instrumenstyle, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and procedures for requesting a refund for products bought through instrumenstyle.shop.

1. Eligibility for Refunds

• Return Window: You may request a refund if you return the item within 60 days of the delivery date.
• Condition of Items: To be eligible for a refund, items must be unused, unworn, and in their original condition with all tags, packaging, and accessories intact. Items that show signs of wear, damage, or alteration (beyond what is necessary to try them on) are not eligible for a refund.
• Exceptions: Customized or personalized products are non-refundable unless they arrive defective or damaged.

2. How to Request a Refund

• Step 1: Initiate the Return: Contact our customer service team at [email protected] with your order number, the reason for the return, and photos of the item (if applicable). We will respond within 1-2 business days with a return authorization and detailed instructions on how to ship the item back.
• Step 2: Return the Item: Ship the item to the address provided in the return authorization. You are responsible for ensuring the item is properly packaged and shipped. We recommend using a trackable shipping method, as we are not liable for items lost or damaged in transit.
• Step 3: Inspection and Processing: Once we receive the returned item, our team will inspect it to confirm it meets the eligibility criteria. If approved, we will initiate the refund process within 1-3 business days of inspection.

3. Refund Timeline and Method

• Processing Time: Refunds are processed within 5-10 business days after approval. The exact timeline may vary depending on your bank or payment provider, as some institutions take additional time to credit the funds back to your account.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to alternative payment methods.

4. Partial Refunds

• In cases where an item is returned with minor defects (e.g., damaged packaging but undamaged product), we may offer a partial refund at our discretion. The amount of the partial refund will be communicated to you before processing.

5. Non-Refundable Cases

• Items returned after the 60-day window.
• Items that are used, worn, damaged, or missing tags/packaging.
• Customized or personalized items (unless defective).
• Shipping costs (we offer free global shipping, so no shipping fees are charged to begin with, and thus none are refundable).

6. Defective or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a full refund or a replacement (at no additional cost) upon verification. You will not be required to return the defective or incorrect item unless we specifically request it.

7. Contact Us

If you have questions about our Refund Policy or need assistance with a refund, please reach out to our customer service team at:

[email protected]