Shipping Policy – instrumenstyle

At instrumenstyle, we strive to ensure your orders reach you efficiently and reliably. This Shipping Policy outlines the details of our shipping process, timelines, and related policies for all orders placed through instrumenstyle.shop.

1. Order Processing

• Processing Time: All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays.
• Order Verification: In some cases, we may contact you to verify order details (e.g., shipping address, payment information) before processing, which could slightly delay processing time.

2. Delivery Timelines

• Estimated Delivery: After your order is shipped, delivery typically takes 6–12 business days. This timeline applies to all destinations worldwide and is calculated from the date of shipment (not order placement).
• Factors Affecting Delivery: While we work to meet these estimates, delivery times may be extended due to unforeseen circumstances such as customs delays, natural disasters, carrier disruptions, or high order volumes. We cannot guarantee specific delivery dates.

3. Shipping Methods and Carriers

• We partner with reputable global shipping carriers to ensure reliable delivery. The specific carrier for your order will be determined based on your location and the size of your package.
• All shipments include tracking information, which will be sent to you via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

4. Shipping Costs

• Free Global Shipping: We offer complimentary shipping on all orders, regardless of order value or destination. No additional shipping fees will be applied at checkout.

5. Shipping Restrictions

• We ship to most countries and territories worldwide. However, there may be rare exceptions due to local regulations, import restrictions, or logistical challenges. If your location is unavailable for shipping, you will be notified during checkout.
• It is your responsibility to ensure that the shipping address provided is accurate and complete. We are not liable for orders delivered to incorrect addresses due to user error. If a package is returned to us because of an invalid address, you may be required to pay additional shipping fees for redelivery.

6. Customs and Duties

• For international shipments, your order may be subject to import taxes, duties, or customs fees, which are determined by the destination country’s customs regulations. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
• We recommend checking with your local customs office for information on applicable fees before placing your order.

7. Lost or Damaged Packages

• If your package is marked as delivered but you have not received it, please check with your local carrier or neighbors first. If you still cannot locate it, contact our customer service team at [email protected] within 10 days of the estimated delivery date.
• For packages that arrive damaged, please contact us at [email protected] with photos of the damaged item and packaging within 3 days of delivery. We will arrange for a replacement or refund as appropriate.

8. Contact Us

If you have questions about your shipment or this Shipping Policy, please reach out to our customer service team at:

[email protected]